AI staff for builders and renovators
AI staff for builders and renovators: every call answered, every quote and invoice followed up
Of Australia’s 66,002 house construction businesses at June 2025, 60.9% were solo operators with no employees. You’re on site all day, quoting at night and chasing stage payments on the weekend. Your AI staff take the enquiries, follow up the quotes and keep the payments and variations moving.
Growth plan: 5 AI staff for $950 a quarter + GST, about $2.08 a day each. See all plans
What your customers ring about
HIA reported renovation activity growing about twice as fast as the rest of the economy in the September quarter 2025, and about 1 in 3 households renovated in 2025. Consumer Affairs Victoria tells owners to compare at least three written quotes. If your quote is one of three, the builder who rings back and books the site visit first is the one still in the running.
- Kitchen and bathroom renovations
- Extensions and second storeys
- New home builds
- Storm damage and insurance repair work
- Clients asking where their job is up to
- Questions about a progress payment or a variation
- Defects raised after handover
What your AI staff do for a building business
Storm damage calls after dark
When a tree comes through a roof at night, Anna answers. She takes the address, what’s damaged and the insurer and claim number, then texts you if it needs making safe.
How this job worksRenovation enquiries while you’re on site
Emily follows up kitchen, bathroom and extension enquiries within minutes. She asks about the scope, the timing and whether there are plans, then books the site visit.
How this job worksThe quote you’d normally write on Sunday
Walk SAM through the job after the site visit and the quote gets written while you talk. Emily follows it up until it’s a yes or a no. Pricing and scope are always yours.
How this job worksProgress payments at every stage
Carol reminds the client when a stage payment is coming up at slab, frame, lock-up or fixing, and chases it if it’s late. Disputes and payment plans come straight back to you.
How this job worksAsking at handover
Jenny rings after handover to check how it went and asks for a Google review. She also asks whether friends or family have a project coming up.
How this job worksPast clients and the next project
Mia gets back in touch with past clients at the end of the defects period, or when it’s time to talk about the next stage of the house. That’s on the Scale plan.
How this job works
What one job is worth: typical building and renovation prices in Australia
| Job | Typical price | Source |
|---|---|---|
| Builder, hourly rate | $90 to $150 an hour | Budget Direct (hipages), 2026 |
| Ground-floor extension | $2,000 to over $4,000 per m² | Budget Direct (hipages), 2026 |
| Second storey, simple build | $1,850 to $3,500 per m² | Budget Direct (hipages), 2025 |
| Average bathroom renovation | $19,000 | Budget Direct (Magic New), 2025 |
| Average kitchen renovation | Over $27,000 | Budget Direct (Magic New), 2025 |
One average bathroom renovation at $19,000 is the same as five years of the Growth plan ($3,800 a year).
The paperwork: what AI can chase, and what stays with you
Your AI staff handle
- Reminding clients a progress payment is due when the job reaches a stage
- Chasing signed variation forms, so nothing gets built on a verbal OK
- Reminding the office of deadlines: the signed contract copy to the owner within 5 business days in NSW
- Reminding the office of Queensland home warranty premium timing: by the earlier of work starting or 10 business days after signing
- Chasing overdue progress payments and invoices
Stays with you and your licence
- Pricing and writing quotes, contracts and variations
- Signing contracts and variations
- Taking out Home Building Compensation, home warranty or domestic building insurance
- Formal payment claims and payment schedules under Security of Payment laws (10 business days in NSW, 15 in Queensland)
- Licence obligations and fixing defects
NSW needs a written contract over $5,000, caps deposits at 10%, and needs HBC cover in place before any payment on work over $20,000. Queensland needs a QBCC licence and home warranty over $3,300, with deposit caps of 20%, 10% or 5% depending on the contract value. Victoria’s building rules are being reformed, so check the current figures with Consumer Affairs Victoria.
Storm season, handovers and repeat work for builders
October to April is Australia’s peak severe-weather season, and the insurance work it brings runs for months. After the Queensland and NSW hailstorms of November 2025, nearly 1 in 4 claims was still open in August 2026, with builders stretched well into 2026. Anna takes the storm-night calls and Mia keeps in touch with past clients.
- October to April: peak season for severe storms, damaging winds and floods (BOM)
- October to December: BOM’s 2026 outlook puts the highest severe-thunderstorm risk on the east coast, including southern Queensland
- CAT 255 (November 2025): 96,800 claims and $2.30 billion incurred, with 76.8% closed by August 2026
- In 2025 insurers handled 294,000 claims from declared extreme-weather events
- NSW statutory warranties run 6 years for major defects and 2 years for other defects, which gives natural follow-up points with past clients
Questions builders and renovators ask us
- Will AI write or price my building quotes?
- No. SAM writes the quote as you talk it through, using your numbers. Emily follows up quotes you’ve sent but never prices, scopes or discounts anything.
- Can it send my payment claims?
- Formal payment claims and payment schedules stay with you, because Security of Payment laws set strict deadlines and content rules. Carol sends the payment reminders you’ve approved and checks what’s been paid.
- Can it chase signed variations?
- Yes. Your AI staff can remind the client to sign and return a variation you’ve written. In NSW variations must be in writing and signed by both parties, and the writing and signing stays with you.
- What happens when a storm hits and the phone goes mad?
- Anna answers every call and text 24/7 and takes the address, the damage and the claim details. Urgent jobs get texted to you straight away.
- Does it connect to Xero or MYOB?
- Xero, QuickBooks and MYOB connections are rolling out. Until then SAM writes your invoices by voice and Carol chases them.
Sources
- 1. ABS, Counts of Australian Businesses, including Entries and Exits, Jul 2021 to Jun 2025 (Data cube 2, at 30 June 2025)
- 2. HIA, Renovators and investors boost home building activity (12 November 2025)
- 3. Budget Direct, Tips for renovating your home (29 July 2026, citing Magic New Home Renovation Statistics 2025)
- 4. Budget Direct, How much does an extension cost (29 July 2026, citing hipages)
- 5. Consumer Affairs Victoria, Getting quotes (updated 20 October 2025)
- 6. NSW Government, Contracts for building or renovating (updated 29 April 2026)
- 7. NSW Government, Security of payment frequently asked questions
- 8. QBCC, When you need a licence
- 9. QBCC, Who pays home warranty and when (20 November 2025)
- 10. QBCC, Understanding deposits and progress payments (September 2025)
- 11. QBCC, Payment schedules under the BIF Act
- 12. Insurance Business, Insurers return to Clifton as storm claims near 12 months (8 October 2026)
- 13. Reinsurance News, Insured losses from extreme weather jump 727% to AUD 4.8bn in 2025: ICA
- 14. Bureau of Meteorology, Tropical climate and severe weather season
- 15. Bureau of Meteorology, Now is the time to get ready, Queensland (14 October 2026)
Other trades
Guides
- What is AI staff? AI staff vs an AI receptionist vs an AI agent
- How to choose AI for a trade business: 10 questions to ask before you buy
- How much does an AI receptionist cost in Australia? (2026 prices)
- Receptionist, answering service, VA or AI: what each really costs in Australia in 2026
- What a missed call costs a tradie, and how to stop missing them
- Which office jobs can a tradie hand to AI in 2026, and which to keep
- How to follow up a quote without being pushy
- How to chase unpaid invoices as a tradie in Australia
- Quote template for tradies: what to include, plus a layout to copy
- Overdue invoice reminder emails: 7 templates for tradies
Ring Emily and hear what your customers would hear
Emily answers LeadAI’s own line, any time. We look forward to speaking with you.