Five AI staff. One defined job each.

SAM is the one you talk to. He helps you stay across the administrative work, the information sitting in your business, the follow-up that needs doing, and the general flow of the office.

Ask him where a job is up to, what is outstanding, who needs chasing, or what happened while you were on site. He keeps the office side moving so you are not holding the whole business in your head.

Emma answers inbound enquiries and picks up the calls that would otherwise ring out — the ones that land while you are under a house, on a roof, or halfway through dinner.

She works out why someone is ringing, takes down the information you would want taken down, and routes or books the next step where you have set that up.

Emily picks up new enquiries while the person is still keen, collects the basic qualification information, and helps arrange the next step.

She also follows up the quotes you have already sent — the ones from a fortnight ago that you keep meaning to ring about — so opportunities do not quietly go cold.

Carol follows up invoices and sends the payment reminders you have approved. She checks where payments are up to and keeps accounts follow-up moving.

She has the same conversation on the fourth attempt as she did on the first — which is the part most owners would rather hand over.

Jenny checks in after the job to find out whether the customer is actually satisfied. Where the experience has been a good one, she asks for a review.

She also helps identify referral opportunities. If someone is not happy, the review request does not happen — the customer comes back to you.