SAM
Personal Assistant / Office Manager
Yours, not your customers’. You talk, he keeps the office moving.
AI STAFF FOR AUSTRALIAN TRADES AND SERVICE BUSINESSES
STOP RUNNING THE OFFICE. START RUNNING THE BUSINESS.
Not a tool you operate. A worker who works.
The phone rings while you are on the tools. The quote you sent last week has not been chased. The invoice is still sitting there unpaid — and the admin is waiting for you at the kitchen table.
LeadAI gives you named AI staff who answer the calls, follow up the enquiries and the quotes you have already sent, keep the invoices moving and ask for the review. The work is done before you get home, and you stay in control of the lot.
- Calls answered
- Including the ones that come in mid-job, after hours and on the weekend.
- Follow-up done
- Enquiries chased, quotes followed up, invoices kept moving.
- Evenings back
- The paperwork stops waiting for you at the end of the day.
Why you really started
You started this for a life. The admin took it.
You didn’t start your own thing to do invoices at the dinner table at 10 at night. Or write Sunday quotes you should’ve sent Tuesday. Or lie awake running sums on money that hasn’t landed yet.
You did it to be your own boss. To call the shots. To actually have a life, and a bit of freedom while you’re at it. Then the admin crept in and took it — the chasing, the quoting, the follow-ups, the “did that ever get paid” — until you were running the office instead of the business.
Why us
Your late nights are the reason this exists.
Braydn, one of our founders, spent years on the tools running a renovation business — one he still has a hand in with his brother. He knows the phone going mid-job, the quote that goes out three days late, and the paperwork still waiting at the kitchen table at ten at night.
He is at LeadAI full time now, and the reason is simple: no app was ever going to pick that work up for him, so we built staff instead of software — so nobody else has to run their business the way he did.
Built from inside the trade
The problem was lived before it was designed for — the missed call mid-job, the quote that never got chased, the invoice nobody rang about.
Australian, and local
LeadAI Pty Ltd is an Australian company based in Melbourne, VIC.
Engineered properly
Our CTO is a former Canva engineer and VC-backed startup founder with a Masters in AI.
The plan
Three steps, and it is running.
The same as bringing a new person into the office — except the setup is the part we do, and there is nothing for you to learn afterwards.
Pick the staff member you need
Start with reception, or hand over the whole front and back office. You are choosing a role, not a feature list.
We set them up around your business
Your information, your rules, what they are allowed to say and where they have to stop. Nothing is invented on your behalf.
They work while you work
While you’re working, they’re working. Calls answered, follow-ups made, invoices chased — and anything that needs a real decision comes back to you.
Start here
Talk to your team
Pick who you would talk to first. You will see what that staff member actually does before you start.
Meet the AI staff
Five staff. Five jobs. Nothing vague about it.
Not one assistant trying to do everything. Named staff with a defined job each, working across your calls and your business admin.
You’re not buying software. You’re hiring staff.
Emma
Personal Receptionist
Answers the phone, works out what the call is about, and takes it from there.
Emily
New Jobs & Quotes
Follows up new enquiries and the quotes already sitting out there.
Carol
Invoices & Payments
Follows up the invoices so you are not ringing about money at 9 at night.
Jenny
Reviews & Referrals
Checks the customer is happy first, then asks for the review.
SAM in action
This is what handing something over looks like.
A short walkthrough of SAM — the staff member you talk to directly. No dashboard to learn, no forms to fill in.
What your week looks like after
Your office goes wherever you go.
The point of this is not a screen. It is the phone ringing less, the follow-up already done, and the paperwork not waiting for you at the end of the day.
You don’t need another thing to manage. You need the work off your plate, and you need to still be the one calling the shots.
How the week runs now
- Missed calls you find out about at six o’clock
- Quotes sent, then never chased
- Invoices you have to ring about yourself
- Reviews you never get around to asking for
- Admin waiting for you at the kitchen table
How it runs with your AI staff
- Every call answered, mid-job or after hours
- Every enquiry followed up without you
- Quotes chased without you lifting the phone
- Invoices kept moving, and reviews asked for
- Evenings that belong to you again
Where the job stops
Staff with a defined job, not a system with an opinion.
Every staff member works inside rules you approve. Being clear about where the job stops is the part that makes handing it over possible.
They work to your rules
What they can say, what they can offer and what they must not commit to is set up with you before they start.
Decisions stay with you
Pricing, discounts, disputes, scoping and anything commercial comes back to you. No staff member decides that on your behalf.
Nothing gets invented
They work from the information your business has approved. If they do not have the answer, they escalate rather than guess.
Have a go before you book anything.
Talk to a staff member first and see how they handle it. If it looks like a fit, book a demo and we will set it up around your business.
Or ring +61 468 199 598 — Emily answers LeadAI’s own line.