LeadAI Pty Ltd – Terms of Use and Sale
Service Provider
LeadAI Pty Ltd
Last Updated
January 21st, 2025
Governing Law
Victoria, Australia
1.1 Agreement to Terms
These Terms of Use and Sale ('Terms') govern your access to and use of the LeadAI Voice AI Agent Portal and related AI-powered communication services (collectively, the 'Service') provided by LeadAI Pty Ltd ('LeadAI,' 'we,' 'us,' or 'our'). By registering for, accessing, or using the Service, you, the individual or entity using the Service ('Client' or 'you'), agree to be bound by these Terms for business or commercial purposes. If you do not agree with these Terms, you must not use the Service.
1.2 Parties
This is a legal agreement between you and LeadAI Pty Ltd (an Australian proprietary limited company organized under the laws of Victoria, Australia). If you are using the Service on behalf of a company or other organization, you represent that you have the authority to bind that organization to these Terms, in which case 'you' shall refer to that entity.
1.3 Service Description
LeadAI provides an AI-powered software-as-a-service platform enabling business and individual clients to utilize a Voice AI Agent Portal for outbound calling, call scheduling, call analytics, and AI-powered communications. The Service may include web-based dashboards, APIs, or software applications, through which you can configure automated voice calls, record or transcribe calls, and analyze communication data.
1.4 Related Policies
Our Privacy Policy (available on our website) describes how we collect, use, and protect personal information. While the Privacy Policy is not a part of these Terms, we encourage you to read it to understand how personal data may be handled.
1.5 Changes to Terms
LeadAI reserves the right to update, modify, or amend these Terms at any time, without prior notice, by publishing the updated version on our website or otherwise providing notice to you through email or your account dashboard. The updated version of these Terms will become effective immediately upon publication or as otherwise indicated in the notification.
1.6 Eligibility
You must be at least 18 years old (or the age of legal majority in your jurisdiction) to use the Service. By using the Service, you represent that you have the legal capacity to enter into this agreement.
Service
Means the LeadAI Voice AI Agent Portal, including all associated software, APIs, websites, and services provided by LeadAI for AI-powered voice communications, outbound calling, scheduling, and analytics.
Subscription Plan
Means a paid plan for the Service that provides a fixed allotment of usage credits or other usage limits in exchange for a recurring fee (e.g., a monthly subscription).
Usage Credits
Means the units of service usage (for example, minutes of voice call time or similar metrics) included in a Subscription Plan or otherwise purchased for use with the Service.
Client Content
Means any data, information, material, or content that you or your call participants submit, provide, or generate through the use of the Service. This includes, for example, call scripts, audio recordings of calls, call transcripts, metadata about calls, phone numbers and contact information you upload.
Call Data
Means information related to calls made or received using the Service, including the audio recordings or voice data of calls, call transcripts, call duration, timing and recipient details, and results or analytics derived from calls.
3.1 Account Creation
To access the Service, you may need to create an account with LeadAI. You agree to provide accurate, current, and complete information during registration and to update such information if it changes. This includes your name (or company name), a valid email address, billing information, and any other details we may require.
3.2 Account Credentials
You are responsible for maintaining the confidentiality and security of your account login credentials (such as usernames, passwords, API keys, or access tokens). You must not share your account credentials with any unauthorized person. You are fully responsible for all activities that occur under your account, whether or not you authorized them.
3.3 Authorized Users
If you are a business Client and allow employees or agents to use your account or sub-accounts, you are responsible for their actions and compliance with these Terms. You should ensure each authorized user is given appropriate rights and is bound by confidentiality and usage obligations consistent with these Terms.
3.4 Account Use on Behalf of Entity
If you create an account or use the Service on behalf of an organization or entity, you represent that you have the authority to bind that entity to these Terms and that the entity accepts these Terms. In such case, the term 'you' includes the entity.
Important Notice
These Terms govern your use of the LeadAI Voice AI Agent Portal and related services. By using our Service, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Service.
Additional Information
Appointment Setting Services
For terms specific to appointment-setting services
View Appointment Terms