Refund Policy – Appointment-Setting Services
Service Provider
LeadAI Pty Ltd
Effective Date
21 January 2025
Business Only
B2B Services
1.1 Scope
This Policy governs only the Service Provider's business-to-business appointment-setting services ('Covered Services') and applies solely when it (or a hyperlink to it) is expressly incorporated into the Client's order form, proposal, or service agreement at the time of purchase (the 'Covered Appointment-Setting Agreement'). If not so incorporated, the purchase is governed exclusively by the LeadAI Terms of Use and Sale. SaaS or other LeadAI offerings are expressly excluded, even if purchased on the same account.
1.2 Business-to-Business Only
The Client warrants it acquires the Covered Services solely for business or commercial purposes and not as a consumer. To the fullest extent permitted by law, the parties contract out of all statutory consumer guarantees.
1.3 Contractual Hierarchy
This Policy, the Covered Appointment-Setting Agreement, the LeadAI Terms of Use and Sale, and any associated payment link constitute the entire agreement on refunds. In the event of inconsistency, this Policy prevails.
1.4 Working-Day Convention
'Working day' (WD) means Monday–Friday, excluding Victorian public holidays. All time periods in this Policy are expressed in working days.
1.5 Client Co-operation & Data Accuracy
The Client must supply accurate, complete, and compliant lead data and respond to any Service-Provider request within five (5) WD. If the Client misses this deadline, it has a further five-WD cure period after written notice from the Service Provider. During any period of non-compliance, the Service Provider may place the Client's refund or replacement claim on hold and suspend all related timelines until the requested information is received in full. If the deficiency is not remedied within the cure period, all refund or replacement rights for the affected appointments lapse automatically.
Covered Services
LeadAI's appointment-setting services described in the Covered Agreement.
Service Term
Default 30 WD from the agreed commencement date, unless extended in writing.
Qualified Appointment
Appointment delivered within the Service Term (or extension) that meets all agreed qualification criteria and is validated by the Service Provider.
Non-Qualified Appointment
Appointment that fails those criteria as confirmed solely by the Service Provider.
Undelivered Appointment
Appointment due within the Service Term (plus extension) but not delivered.
Important Notice
This Policy applies only to LeadAI's appointment-setting services. SaaS or other LeadAI offerings are expressly excluded. All refund requests must be submitted via email to support@leadai.com.au within the specified timeframes.
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